The process took 2 days. While we were waiting Gina drove my family and I to Best Western hotel and made sure that we were comfortable.
The part has been located and installed. Thanks Gina, INDO and Quanah Service Center for demonstrating (I CARE) values! The car is ready and will be transported to it's final destination.....Los Angeles!
Thanks Gina, who is the owner of Quanah Service Center. I want you to know that only the good Lord could have place you in our lives.Our car broke down in your town Quanah ,Texas. You and your amazing mechanic, INDO went out of your way to locate the part we needed.
Her acts of kindness does not stop there she drove my family and I to Amarillo, Texas to pick up a rental car to continue our travels to Los Angeles while they wait on the part that our car needed.
This place has some of the best and most helpful people. I blew a tire on the way up to Utah and was stuck with a old full size tire. Needless to say when I pulled up and the gentleman helped us out even after closing hours. Truly a blessing.
On Sun/Sep 10th I was on my way home from Colorado towing my 32’ travel trailer. I stopped in Childers at Pilot to fill up with premium fuel. I drove to Quanah TX. I slowed down for town speed limits. Heading out of town I tried to accelerate. My truck bogged down. I couldn’t get it going. Coasting at the end of town I quickly turned into a lot to get off the road. I called GoodSam. A tow service showed up shortly after. My truck would start but would run then die. I assumed the electric fuel pump died. The tow service took me to Quanah Service Center. GoodSam picks the closest auto service possible. The tow truck driver told me the reputation there was pretty bad. He warned me to watch for over pricing and poor work. He also referred me to another shop just up the road. This was about 7am. Being Sunday I got into my travel trailer to get some sleep. Most businesses in small towns are not open on Sunday. Later I called the owners to let them know I was there. The lady I spoke to was very nice, said no problem at all, and offered to come into town to take me to the store if needed. I had pretty much everything I needed so I settled in for the night. Monday morning the service center opened on time and they were ready to take a look at my truck. Within 30 minutes the gas tank had been removed. This all was going on as they were servicing several semi-tractor rigs that had pulled in. They were also locating a replacement fuel pump. They found one out of Wichita Falls, TX and it would be 1pm before they would have it. The mechanic removed the pump and immediately asked where I had fueled up? He said, that’s not gasoline in your tank, that’s diesel! I know I grabbed the black handled nozzle at Pilot and pressed the premium button. I smelled the fuel, it wasn’t gasoline. We did a burn and evaporation test, the fuel from Pilot was diesel. The mechanic said some of the smaller independent gas stations sometimes use the same filler nozzle that fits unleaded vehicles for diesel fuel. He doubted that was the case with the large Pilot gas station. The conclusion is that when the under-ground tanks at Pilot were being refilled, the tanker truck dumped the wrong fuel into the premium holding tank. Diesel and gasoline do not mix unless agitated, such as after filling the tank and also most likely why I made it the 30 miles from Childers to Quanah. The slow down driving through Quanah allowed the separation to take place and push the diesel into the throttle body, so the truck would not accelerate. We dumped the fuel. Waiting for the pump, the ladies in the office offered me some slices of Pizza, which was really kind. I have food in my trailer, but nothing comforts like pizza! Installed the new pump, put the tank back into the truck, dumped 5 gallons of gas in and the truck started right up. The mechanic told me to drive the truck across the street and fill with gas. After filling, I started the truck up and was pulling out of the station. The truck bogged down! I pulled the shift lever into 1st gear to get the engine revving and the bog cleared. This occurred a couple more times but finally stopped and continued to run normally. I figured there must be some diesel still in the fuel tank. I returned to the service center ready to pay for the work, hoping that I wasn’t going to be presented with some $1,500.00 bill. I had looked online and most Chevrolet dealerships charge $850.00+ for install of a new pump in an Avalanche. I was handed the bill, and it was a whopping $667.89! Wait, that’s cheaper than Chevrolet by almost $200.00! What a surprise after what I had been told and read online! - I'm not able to post my entire review here so please check Yelp for the rest of the story. I'm very pleased with the work, price, and kindness I experienced at Quanah Service Center. This was the best experience at a very difficult situation.
I brought a sweet lady up to the tire shop for help with her vehicle. I had all intentions of paying for her tire repairs and Ms.Gina said no ma'am. It was such a huge blessing to the lady. She was on her way to a family members funeral. Thank you guys so much!!!!!
Came out for a simple patch repair and only less then 10 miles up the road amd charged a freaking 352.00 and the dude was here less then an HR! FREAKING HWY ROBBERY. WILL NEVER NEVER USE AGAIN! #GrayWolfandsontrucking
Quanah Service Center is a US Car Repair based in Quanah, Texas. Quanah Service Center is located at 102 E 11th St, Quanah, TX 79252, USA.
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